We offer two types of support from Japan:
● Personal Shopper Service (for individual customers)
We purchase items on your behalf and ship them internationally.
● Japan Sourcing Agent (for companies and professionals)
We handle product sourcing, research, on-site procurement, negotiation, and shipping arrangements for corporate clients.
If you are looking to purchase items such as the ones below, feel free to contact us:
- Items available only in Japan
- Limited editions, collaborations, and regional exclusives
- Items that cannot be shipped internationally by Japanese online stores
- Items you forgot to buy during your trip
Here are questions and answers about our services.
- Can the services purchase any product?
- How does the personal shopper service work?
- Will I be charged in yen?
- Are there customs fees?
- What are the commissions of the personal shopper service?
- How is the commission fee calculated if I request more than one product?
- I discovered that the product I ordered is also sold in my country. Can I cancel my order? （Cancellation Policy）
- REVIEWS FROM CUSTOMERS
- Site Reviews navigation
Can the services purchase any product?
We always try to adapt to your needs.
However, some products cannot be shipped internationally due to Japanese or local regulations in your country.
For example, plants that require export quarantine or items restricted by air transport cannot be shipped.
In addition, certain items sold exclusively at limited-time events or products that are difficult to export due to customs regulations may also need to be declined.
Depending on availability or legal restrictions, we may not be able to accept some requests.
Thank you for your understanding.
How does the personal shopper service work?
If you have an item in mind, please contact us by the inquiry form at the bottom of this page.
We will reply in English, Spanish, or Japanese.
Step 1: You send us the details of the product you want to buy — including the store or website where it is sold — using the inquiry form at the bottom of this page.
Step 2: We confirm availability and prepare an estimate including shipping costs. We then contact you with the quote.
Step 3: You review the estimate and reply if you wish to proceed.
Please contact us within three days of receiving the quote. Popular items may sell out quickly.
Step 4: We issue an invoice. Once payment is completed, we purchase the item.
If the item becomes unavailable after payment, we will refund the full amount.
Step 5: We ship the product and provide you with a tracking number.
Will I be charged in yen?
Yes. All estimates and invoices are issued in Japanese yen.
If you prefer to pay in USD or EUR, we can issue the invoice in those currencies.
Please note that in this case, PayPal’s currency conversion rate will apply, which is generally less favorable than the market rate.
For this reason, we recommend paying in Japanese yen whenever possible.
Are there customs fees?
Since all items are shipped from Japan, any customs fees or taxes required in your country will be your responsibility.
We cannot estimate these costs in advance, as they depend on your country’s regulations.
What are the commissions of the personal shopper service?
The minimum amount of products to purchase is 10 000 yen (tax included). The commission is as follows:
| Price of product (tax and shipping fee within Japan included) | Commission fee | |
| If it is available on a website | If it is only available in a physical store | |
From ¥ 10 000 to ¥30 000 | ¥5000 | ¥8000 |
| From ¥ 30 001 to ¥50 000 | 25 % of the price of the product | 35 % of the price of the product |
| From ¥50 001 | To be consulted (individual quote) | |
Example: How much will it cost to purchase an item?
Product price: ¥10,000
Service fee (for website purchases): ¥5,000
Shipping* : ¥4,400
Total: ¥19,400
* Shipment fee is just an example. The shipping price is changed according to the weight and size of the package.
Please note:
When the item arrives in your country or region, customs fees and taxes may be charged separately.
These fees are paid to your local customs office, not to us.
How is the commission fee calculated if I request more than one product?
The commission is calculated per website or per physical store.
Please see the examples below:
Case 1: Multiple products purchased from the same website
If product A and product B are sold on the same website C:
→ The commission is calculated based on the total combined price of product A and product B.
Case 2: Products purchased from different sales channels
If product A is sold on website C, and product B is available only at C’s physical store:
→ Separate commissions apply —
one for the in-store purchase (product B)
one for the website purchase (product A)
*Important Note
Even if products appear on the same marketplace (such as Amazon),
if the sellers are different, each seller is treated separately,
and commissions will be calculated individually.
I discovered that the product I ordered is also sold in my country. Can I cancel my order? （Cancellation Policy）
You may cancel your request during the estimate phase, before confirming the purchase.
However, once you have approved the estimate and we have issued the invoice, cancellations are no longer possible.
Interested in our Personal Shopper service? Send us a message if you have any inquiry!
REVIEWS FROM CUSTOMERS
Sofubis
I asked for specific sofubis from a specific event and the personal shopper even contacted the seller before the event.
The personal shopper kept me informed of everything before, during and after the event, so communication is 10++!
The seller’s sofubis got sold out, and the personal shopper swiftly refunded me the costs that didn’t get used.
The parcel was well packed with padding so the sofubis were not damaged.
Amazing
This is my second time, and both where perfect.
Amazing and Professional!
Sawae is really outstanding for her customer service! She is extremely patient as I have sent her a couple of enquiries. Despite all that, she was never frustrated but remained professional and helpful throughout. One thing that amazes me is her honesty and integrity when she processed a gap amount of refund when she noticed that the parcel weigh lesser than expected for Shipping. Sawae constantly demonstrated excellent customer service by constantly following up and updating her customer. Her dedication and great work morals made me feel safe whenever I have doubts about certain online stores. Great job Sawae!!👍👍
Great service
very efficient service as always! Truly recommend!
Best personal shopper !
Best personal shopper in town! Hardly recommend!! Communication was super easy and everything went smoothly. Super happy with the service.
Fast, Reliable with Excellent Service
I can’t thank Sawae enough for helping me secure a unique knife that was just introduced to rhe market. The store only allows for in person shopping first before allowing the customer to be able to order online. Sawae responded so quickly, most of the time in less than 24 hours. I had reached out on a Thursday evening and was able to make the purchase the next day. By that following Monday, I had the product in my hands. Superb service, detail oriented! It’s as if you were in person making the purchase yourself. I can’t thank Sawae enough for all their help. You will not go wrong with choosing their service. It was phenomenal! Thank you feom the bottom of my heart!!
Ginga merchandise
Thank you for excellent and speedy service, communication was A++!
I used the personal shopper service to get Ginga Nagareboshi Gin merchandise from a pop up store at Shosen Grande, Tokyo.
Communication was excellent the whole time.
Perfect Service
My first time using this type of service. I am super happy to use this company, the comunication was
great, and I even received the products super fast.
Great Customer Service
Sawae has been very helpful and patient by consistently following up with her customers request and enquiries She is also meticulous and appreciates her customers.
Fantastic
After 20 years of searching and waiting for this product, i finally found it in a small shop in Tokyo. Tokiotu had it bought and shipped to Scotland within days.
Very good customer service and communication.
Highly recommended 🙂